![]() Let’s look at some of the most common causes of why this is happening. Please restart the video player” is just one of the many alarming DIRECTV errors you’ll see.īut what are the actual causes of this DIRECTV alert? What could have happened that made this error in the first place? The prompt “DIRECTV, sorry we ran into a problem. To be able to get to the root cause of this problem, we must understand what’s causing this error. Lastly, try a wired connection instead of a wireless one. ![]() Check if the Adobe Flash player you’re using is updated and is enabled on the browser. Then, log out and log back into your account and service. To fix and resolve this error, first, check if there’s an outage, and then restart all devices to close out all apps and programs (including other video players and modem/router). It’s an unpromising and unpleasant experience, that’s why, in this guide, we’ll get to the root of this dilemma by discussing the causes of this error, as well as the complete recovery and resolution to get rid of the error. I'd be curious if anyone has an explanation.The DIRECTV sorry we ran into a problem notification is one of the worst and yet, most common errors subscribers experience. ![]() The ONLY thing I changed was setting the Home location on the Osprey boxes, which somehow changed the IP on the app on the Firestick. Here is where it gets weird.I went out to check the app on the Firestick.the IP had changed to the correct IP! It still said I was not connected to my Home location, but once I did a restart of the Firestick, it showed I was connected to my Home location (and the correct IP was displayed). All three Osprey boxes, after a few minutes, all now said "connected to home". I went ahead and used 1 of my 4 resets of Home location. When I turned the two on upstairs they said too many streams.which makes sense since I'm only allowed three on at once, out of my Home location. I turned on every device I have, the app on the Firestick, on my Mac, the living room Osprey and then went upstairs where I have two Ospreys in bedrooms. I suspect that is because I never reset a Home location when I changed service providers last year from Spectrum to AT&T Fiber. ![]() It's fixed! Recall every Osprey box (I have three) displayed the correct IP, but each said it was not connected to my Home location. can you look at your boxes and see if there are inconsistent IPs depending on if you look under System or under Settings? 's all working now, but clearly there is a bug.Ĭompnurd. The one under Settings is erroneous, the one under System Summary is correct. In short, each Osprey box is showing a different IP depending on whether you look under System or Settings. Even though I'm supposedly only able to have two devices out of my Home Location on at once, I can run every device at the same time without issue, even though they all claim to be not connected to my Home Location.Īlso on the Osprey boxes, under also shows an IP address.and on each box it shows the correct IP address.which begins with 192. show that I'm also NOT connected to my Home Location and show an IP that begins with 107 (which is erroneous). (Recall, the actual Firestick itself shows the correct IP which begins with 192, it's just the app that claims to have a different IP). The TV with the firestick is working fine, but still showing I'm not connected to home and still showing an IP address that begins with 94, which is completely wrong. Just a followup.and my conclusion is their "Home Location" process is completely borked or the boxes are displaying wrong information. The stupid app is diverting to some weird IP and making it unusable. I've tried rebooting the Firestick, deleting and re-installing the app, rebooting the router (it's not the router or Firestick, both are consistent in showing the correct IP address). It isn't even close to matching every device in the house including the Firestick which the app is being run on. Under "settings"."preferences" I can click on "Home Settings" which tells me I'm not connected to my home location and the IP address it says the app is using is completely and totally erroneous. I have the option to "refresh the stream" which doesn't work or "set a new home location" which you can only do four times a year. I'm not outside of my home location at all, and every other device is working fine, including streaming on my computer. In short, it will not play anything claiming I have too many streams outside of my home location. Now I have it on my Firestick and cannot get it to fix. Anyone else get the "too many streams" issue? I've had this happen once on every osprey box and have always been able to fix it with a reboot or two.
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